What is a key responsibility of change management?

The key responsibility of change management involves implementing and sustaining the delivered change. This is crucial because the success of any change initiative relies not only on the initial implementation but also on the long-term adoption and integration of that change within the organization. Effective change management ensures that the changes made are fully embraced by employees, who may need support and training to adjust to new processes or behaviors.

Sustaining change involves ongoing efforts to reinforce the change and address any resistance that may arise. This is critical to achieving lasting benefits and improvements within the organization.

In contrast, delivering project outcomes refers to the completion of the project itself rather than the ongoing support and evolution of the change. Tracking job performance metrics can provide useful insights but does not directly address the responsibility of ensuring that the change is successfully integrated and maintained. Finally, creating change project timelines is an important aspect of project management, but it is more about planning than the actual management of change post-implementation.